Posts Tagged 'Tablet'

Motorola Xooms itself in the foot?

I was pretty excited about the announcements before and during the Mobile World Congress in Barcelona last week. Android was the star of the show, with many many manufacturers showing off hardware that uses the operating system. Forefront in the hype was the tablet-specific iteration, called Honeycomb that will be available on many of the new tablets, a couple that are creating buzz are:

LG Optimus Pad (formerly called G-Slate):

Samsung Galaxy Tab 10.1 (10-inch version of the existing Tab)

These tablets will be available for consumer and enterprise use later in 2011, however, more imminent is the Motorola Xoom, which will be the first tablet running Honeycomb available.

It looks fantastic, and represents a viable alternative to the iPad for both detailing duties and for use in a hospital environment. In fact Android, being an “open” platform, means that you don’t have someone like Apple meddling in the types of app that can be produced for the tablet, making it simpler to manage, produce and approve specific apps for specific tasks. In addition, pharma companies and hospitals can have control over how the user interface looks and feels.

The problem with the Xoom is twofold: No Flash integration at launch. Admittedly, this is a minor problem, as Flash is promised for a few months’ time. However, the major problem is the cost of the thing. Even assuming the retail price of $799 can be beaten by bulk purchase, this still leaves the Xoom on a par with its (currently) only rival in the 10-inch category, the iPad – a very well known and trusted device, and I expect that, given the choice based on cost, 90% would go for the iPad.

It also gets worse, rumour has it that iPad 2 announcement will be days away (March 2 anyone?), and if the iPad 2 is launched soon, you can bet that the price of new original iPads will drop significantly, as we saw with the iPhone 3Gs when the iPhone 4 was launched. This leaves Motorola in the position of having an untested device, with a completely new and unfamiliar operating system at a higher price than the iPad. Which will be a problem.

Aside from this, Pharma companies and institutions looking to leverage tablet devices should maybe think about waiting for the choice of devices, as I thought you would also like to see what else is out there too in terms of tablets:

HTC Flyer – a 7-inch tablet that controversially uses a smartphone version of Android and has a stylus

RIM PlayBook (BlackBerry) that runs on a new operating system and is intended to link up with the BlackBerry

HP TouchPad – uses WebOS, developed by Palm (remember them!)

Balloon animals

A quick apology to readers of this blog. I really enjoy writing here, but the past month has thrown up a number of challenges.

One of these challenges is actually finding something interesting and, importantly, new, to write about. There are so many bloggers out there that I feel I would be doing you a disservice if I wrote basically the same stuff that others have already covered.

Social media is no longer new and exciting, and in the pharmaceutical sector at least, little has changed with regards to its use, other than the fact that pharma companies know more about it than before. Especially in Europe, where regulatory guidance is a long way off; don’t get me wrong, there have been excellent examples of innovative use of social media, however all the signs show that we are ‘over the hump’ of social media hype and are now, quite rightly, looking at it as a channel to be considered and utilised in an appropriate manner as part of an integrated plan. Not so much a bursting of the social media bubble, more a slight deflation so that we can make balloon animals (to overextend my mixed metaphor for appropriate consideration and usage of social media). Essentially in 2011, it is necessary for Pharma to bring social media into the Venn diagram and start using it appropriately.

What about the rise and rise of mobile and tablet healthcare with native apps (and in my opinion this is also something that is still overhyped and not rationally used as a tactic in an integrated plan, but I expect that to continue for the moment). I think Android will play a much larger part in healthcare as a platform with some major players bringing out Androidbased tablets in 2011 (with implications in terms of enterprise, cost and accessibility).

Let’s not forget the possibilities of near-field communications (NFCs), especially now that mobile handsets are starting to integrate this technology (notably Google’s upcoming Nexus S made by Samsung, which also inexplicably has no LED indicator or SD card expansion slot). This is something that will gain momentum in 2011, with possibly some good use coming of it either late in 2011 or more likely in 2012.

Now to a topic I’ve also been banging on in this blog about recently: integration, and I think actually this will be a key theme for the focus of my commentary in 2011 – integration of digital into overall healthcare strategy. We need to be savvy that digital must fit within our offerings in an integrated manner, and that we shouldn’t get overexcited about ‘the shiny’ (be it platforms or gadgets). I expect 2011 to be the year where the ‘bedding in’ of digital occurs, where we all go back from being ‘digital strategists’ to just ‘communication strategists’, because this is where the benefits for patients, HCPs and Industry lie.

I’m excited by the prospect of 2011 in digital. Happy holidays to you all.

Paul

DigiPharm Europe 2010 Pt 6

So here’s the penultimate part of this week-long series. Today I am focusing on the morning session of Day 2 of DigiPharm 2010 and the concluding blog post tomorrow will cover the afternoon session. I will not cover every presentation from Day 2, just the ones that had impact with the audience.

Part 1
Part 2
Part 3
Part 4
Part 5
Part 7

One-way Code
First up on day 2 was Heather Simmonds from the Prescription Medicines Code of Practice Authority (PMCPA), who is responsible for administering The Association of the British Pharmaceutical Industry’s (ABPI) Code of Practice. Simmonds stressed how important it is to follow the code of practice, even if may seem out of date (2008 was the last update). She quips ‘”Heather said it was OK” does not trump the ABPI code of practice!’.

Her advice is that ‘if you put your head above parapet, consider how you will defend what you’re doing if you have to – if a complaint is made‘. She also says that even if embarking on an educational campaign, Pharma should treat everything as promotional unless you can clearly show that it isn’t and that many EU States consider every piece of information from Pharma to be classed as advertising. I’ve often experienced this from a medical education standpoint when providing educational materials for a launch product – the materials were treated and scrutinized exactly the same way as a promotional detail aid and a journal advertisement.

With reference to the relevance of codes of practice to digital and social media, Simmonds states that in the EU, self-regulated Pharma codes of practice are media-agnostic. The ABPI Code has planned updates in November, but will be limited in scope (requirement to provide unsubscribe link in emails). She says that they know Pharma wants to use social media, but are not clear about what that use would be. The ABPI plan to first issue ‘guidance’ on social media before introducing it into the Code.

Simmonds covers the traumatic journey of the proposed EU Directive amending legislation about Pharma providing information to the general public about prescription medicines. She says that the aim is to avoid changes allowing the direct to consumer advertising that is common practice in the US. the drugs industry want to be able to provide information directly to patients, but don’t want to advertise to them.

With regards to the reach of the ABPI, if a UK company posts promotional information on the internet outside of the UK, it still falls under the remit of the code. The main questions in the UK from the PMCPA are:

  • Why do you think that social media is not covered in the 2008 code (even though it is not explicitly mentioned)?
  • What do Pharma actually want to do?
  • What will be the impact of the EU directive on providing information to patients?

Discussions on Twitter surround the fact that social media is a global phenomenon and that regional regulatory bodies need to consider this if they are to grow and adapt alongside these channels. They should possibly look at other globally-regulated industries to see how they achieve their goals in this space. There are call for a public forum to discuss these issues and the redesign of medicine regulations globally.

Comments are on
A change in topic to engaging with patients sees Gary Monk of Janssen on the stage: from innovation to integration – ‘engaging with connected patients and HCPs’. Gary talks us through a successful patient social media project using a YouTube video on ADHD that was part of an integrated approach. Monk mentions that there were practical challenges for internal agreement that included engagement and education. He says he used a YouTube video to sell the project internally (I couldn’t find it from searching YouTube, unless it’s this…?). Janssen seeded the campaign to targeted groups (parents and teachers), and the level of engagement was good.

A key point made by Monk was that the success of the programme rested not only on seeding the content well, but finding an agreement internally regarding the comment policy. In fact, it was evident that allowing moderated comments yielded more effective results than that of Pharma marketing messages. He commented that the public discussion in the comments area balanced out naturally, even the difficult discussions. Examples of comments that were not published included those that were off topic, with strong language or turn of phrase or if they mentioned specific products. With regards to the process, moderation took longer in the beginning, but became easier.

eMarketing excellence
Rene Neubach of Pfizer on how to successfully launch online programmes and engage with HCPs. He says that it is crucial for Pharma eMarketing teams to have internal guidelines for individual channels and that these guidelines should be working and evolving documents. The devil is in details: concentrate on what we know we can do well: delivering information to customers (I read this to say that obviously this isn’t the whole story, deliver info first, engage when ready). He mentioned that a website bounce rate benchmark is normal if 30-35% and that Pharma needs to get digital basics better, such as usability, language and relevance; as well as KPIs on the likes of bounce rate. He warns that Pharma can’t use literal translation of materials for multi-country initiatives: transliteration needs to understand the intent/topic and therefore this should be carefully considered (As Global, ask affiliates to manage the translation for their company).

Neubach presents Pfizer Engage, a system that allows for continued engagement with HCPs post-conference. Essentially, they use iPads during the conference and sign HCPs up to receive the enduring content. In this way, they build on the time, effort and expense of the conference, maximising the return. Pfizer measure success using an engagement index, and the programme works as it is scientific, unbranded and personalized to each HCP, although they are learning and improving constantly.

He goes on to present experience with Back in play, a patient campaign educating around the symptoms of ankylosing spondylitis that uses football (soccer) as a ‘hook’ to drive the messaging. Neubach stresses that the concept was tested with the target audience first, and it has become a great success (2 million players in a very short time).

Finally Neubach talks about integrating the emarketing team (like a centre of excellence), so that all the knowledge is collected in one global place – this avoids the problem if a brand manager leaves, carrying all the local knowledge with him. A challenge with that, as pointed out by John Mack, is that this may encourage ‘edumbness‘ in the local teams, but Neubach states that the central eMarketing team at Pfizer act like an internal agency and are very quick to respond to requests.

That cover’s today, tune in tomorrow when I start with John Mack’s Hawaiian-shirtless presentation on the process leading up to the imminent FDA guidance.

iPad+Hospitals=gimmick?

Reading yesterday about the 500 Graduate doctors, nurses and advanced practice nurses who will receive iPads got me to thinking whether this is is really a good idea. No doubt that iPads are the must-have device for surfing the internet whilst watching TV, training soldiers to shoot guns or babysitting toddlers, however is this the best choice of device in a hospital setting?

I suppose the answer is to determine how they will be used. In the pharmaceutical and medical industry, I can see a need for iPad (or other tablet) – useful for demonstrating and engaging on an exhibition booth, or apps for educating physicians and medical reference (which I understand will be partly what the device will be used for here).

What I am not so sure about is using the iPad during interactions with patients. Are you able to sterilise an iPad? What about the security element? iPads are sexy – are they not likely to be stolen in high quantities?

Ok, So I know that this is not the first time that the idea of using iPads in a hospital setting has been tried, but why iPad over other solutions? There are a number of (primarily windows-based) tablet PCs that are marketed to the hospital community, and after thinking about this for a while, I can only think that the low pricepoint compared with other tablet PCs ($400 vs $2000) combats the high desirability profile of the device (and the high likelihood of it being stolen) – you could replace it 4-times over – and add that to the networked nature of the system they likely have in place (all data held on hospital server, no no patient data on the device itself).

Turns out that an iPad, or maybe in the future an Android-based tablet device in the hospital setting may not be such a bad idea after all…


About me

Hi, my name is Paul Jacobs and I write the Medigital blog, as well as being the Director, Digital Strategy at Sonic Boom, a digital and social agency. I hope you enjoy reading my thoughts about the digital domain in pharma and medical communications/education.
Please note that opinions expressed in this blog are my very own and do not necessarily reflect those my employer, family or pets. Twitter: @PJ_Medigital
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