Posts Tagged 'inspiration'

SXSW feature: The secret life of behaviour change

I was fortunate enough to attend the South By SouthWest Interactive conference (colloquially ‘Southby’ or SXSW), which benefited from a health ‘track’ that focused on innovation and digital in healthcare.

At the event, I attended a number of panels and I would like to share my notes on some of the panels here. So, I want to talk about a solo piece from
Aza Raskin (@azaaza), founder of the startup Massive Health, who talked about how consideration of feedback loops can help change patient behaviour with regards to lifestyle choices and disease self-management.

Feedback loops
Raskin maintains that the secret to changing behaviour is to examine and change these feedback loops associated with health behaviour. For example, a morbidly obese person is likely to be very aware that their condition will have a serious negative impact on their health, and so dieting and exercise to reduce weight/BMI/waist circumference is very important to avoid stroke or myocardial infarction or all the diseases that obesity is a risk factor for. However, we all know that dieting and exercise are very difficult to start and even more difficult to maintain on a long-term basis.

He uses cake as a good example of a feedback loop in action:
A person sees one piece of cake and knows that they shouldn’t eat it, however if they do eat it, there is no immediate consequence (possibly other than guilt or sticky fingers). This demonstrates that people do not consider the cumulative negative effect on health that the cake contributes to, and therefore this cake is part of a long-term feedback loop with consequences way off in the future. The same with cigarettes – smokers know that a cigarette will essentially shorten their life, but those consequences are at the end of the life, not at that moment.

So, it is clear that long feedback loops do not encourage ‘good’ behaviour and, therefore, there is a need to find a way to make it easier for people to adhere to good behaviours for the duration of that feedback loop, either by creating shorter feedback loops (giving often or instant feedback to people on how well they are doing) and/or rewarding people for modifying their behaviour.

To illustrate the idea of rewards for behaviour modification, Raskin described an experiment where young children were presented with a marshmallow. The children were told that they could eat the marshmallow now, however if they waited without eating the marshmallow, they would get a second marshmallow on the researcher’s return (thus the promise of two marshmallows – an exciting prospect for a 4-year-old!). Although the original study was investigating the effect of age on the development of delayed gratification, the point Raskin was making was that the children who waited rather than eating their marshmallow modified their behaviour in order to gain a benefit/reward.

Amusing video of something similar that Raskin showed:

Oh, The Temptation from Steve V on Vimeo.

I think this gives food for thought (possibly not marshmallows), as if we can apply this rhetorical theory into the programmes that we produce and find a way to make it work, this could have a great positive impact on patients lives.

Inspirations and aspirations

I’d hate to misrepresent myself on this blog. To be clear, I’ve been working in the medical communications/education industry for nine years – which is (just about) enough time to understand the industry, the challenges those in the industry face, and the pitfalls/opportunities a brand may encounter.

I also have an eclectic mix of experience in terms of disciplines, ranging from print creative, editorial, client services and now digital (I’ve been in my digital-specific role for exactly three months and one week).

What am I getting at here? although I have delivered many digital tactics throughout my career, I can categorically say that I have learned more about the digital space in those three months than the rest of the eight years and seven months put together.

Much of this has been through the support systems at my workplace (we have a great digital strategist in our Group who I go to for advice and chat to every week), but other than my own passion and drive for all things digital, mobile and social, I have found that there is a brilliant community of experts out in internetland who are leading the field. These people very much inspire me to lofty aspirations – to grow as a digital specialist, to try my damnedest in the search for innovation, engagement and, most importantly, to understand the digital space, how it works, how we manoeuvre in it and how it can reap rewards on so many levels for all stakeholders in this industry: patients, healthcare providers, pharma companies, medical societies, charities, health authorities, agencies and individuals.

So thank you to all those who share their knowledge, advice and opinions. I’d like to list out here some of these people, many of whose blogs I have been an avid reader for a long while:

Jonathan Richman (@jonmrichman) – Dose of Digital (and thanks Jonathan for pointing me towards a reference for some stats I was having trouble backing up)
John Mack (@pharmaguy) – Pharma Marketing Blog
Wendy Blackburn (@WendyBlackburn) – epharma Rx
Andrew Spong (@andrewspong) – STweM
Schwen Gwee (@schwen) – (glad to see you updating the blog again!)
Plus many, many others!

About me

Hi, my name is Paul Jacobs and I write the Medigital blog, as well as being the Director, Digital Strategy at Sonic Boom, a digital and social agency. I hope you enjoy reading my thoughts about the digital domain in pharma and medical communications/education.
Please note that opinions expressed in this blog are my very own and do not necessarily reflect those my employer, family or pets. Twitter: @PJ_Medigital
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